Full-time Support and Implementation Specialist

at drchrono (Anywhere)

About drchrono

drchrono is a culture of passionate people interested in crafting only the best healthcare EHR platform with a focus on iPad. We are a silicon valley startup. We strives to solve healthcare problems with mobile technology. We are Y Combinator backed company and we’re building some fascinating stuff.

To thrive as a member of team drchrono, you must embrace an intense, exciting, work-hard/play-hard environment.
Based in Mountain View, CA

Responsibilities

Respond professionally to urgent inbound phone calls.
Being a first point of contact to handle and resolve customer complaints during 90 day implementation phase
Identify and escalate priority issues.
Research required information using available resources.
Arbitrating in situations between users.
Follow up customer calls when necessary.
Troubleshoot problems and provide information to developers.
Monitor and control numerous concurrent tasks in tandem.
Train New Clients in all aspects of the drchrono system
Requirements

1-2 years in a customer facing, Account Management role
Excellent time management, project management and organizational skills.
Patience, empathy and a unique ability to manage stress.
Exceptional listening skills with attention to detail.
Excellent verbal and written skills.
Naturally compassionate and caring.
Efficient keyboard skills.
Resiliency with mediation skills.
Able to work under pressure and adapt to situations quickly.
Good judgment and initiative.
Strong communication and interpersonal skills.
Technologically sophisticated.
Detail and service oriented individual.
Active, passionate about healthcare.
Experience using SalesForce or other CRM.
Bonus skills.

Worked with Disney, Apple, ZenDesk, or desk.com.
Knowledge/experience with measuring, improving customer satisfaction and loyalty.
Ability to create processes our team can utilize
Worked doing Apple support, or SAAS support
Benefits

Stock options
Competitive salaries
Vacation days & time off
Medical, dental, & vision insurance
Life & disability coverage
Flexible spending accounts
Apple gear
Everyday company meals, snacks and beverages
Build something that makes the world a better place
Much more ...
If others have ever noted that you're a borderline perfectionist, this is the job for you!


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Published at 05-01-2013
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