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Community Associate at Poshmark / Dorm2Cube

Full-time Community Associate

at Poshmark in Menlo Park

We are looking for that unique individual who loves fashion, working with people and the fastpaced environment of a rapidly growing start-up. If you are that person who is as comfortablewith Rebecca Minkoff and Peplum as you are with iOS and Google Docs, then read on.

Job Description:

Poshmark is looking to hire a Community Associate who will be part of our rapidly growing communityand customer service team. The Community Associate will fully integrate into the Poshmark community in orderto understand their wants, needs, and play a critical role in speaking to our users, as well as beinga voice for them. They will be part of the first line of support for the rapidly growing Poshmark community.

Other demands on this role include being the go-to person for our community when it comes to answering questionson how to take an awesome covershot, when they can expect their order, or any questions they have in regards tousing our app. (that’s just a few examples!) The C.A. will help gladly answer all these questions with grace…and a smile!

Responsibilities:

  • Engage with Poshmark users in a friendly, helpful, and patient manner (both in the app and also at live Posh Parties)
  • Respond to user support requests accurately and rapidly
  • Track and troubleshoot open orders
  • Build relationships with users and gain knowledge of the Poshmark community
  • Help with administrative support as needed

Qualifications:

  • B.A. or B.S. required
  • Passionate about community, customer service, and spreading love and kindness.
  • Endless patience and contagious positive energy
  • Excellent verbal and written communication skills
  • Flawless attention to detail and great organizational skills
  • A positive attitude with the ability to turn a negative into a positive
  • Believes that helping users is crucial to the growth and success of the company



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Published at 04-21-2013
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